Return requests must be submitted within 15 days of receiving the product. All return will be subject to a 20% restocking fee on returns, which will be issued as store credit, applied to an exchange or refunded to the payment method provided upon receipt of your approved return. We cannot accept unapproved returns. La Bouchée is not responsible for loss or damage of items approved for return; please ship all returns via insured shipment methods to avoid loss or damage.

We’d like you to know what doesn’t qualify for a return or refund:

  • Opened product packages and products that has sign of use
  • Items on sales
  • Partial return of case purchases
  • Items loss or arriving damaged (insurance recommended)
  • Return costs
  • Shipping charges
  • Serving accessories
  • Items that is not in its original condition, damaged, or missing part
  • Boxes missing Retour Authorization Number (RAN) on the outside

 

Follow The Return Guide step-by-step process of making a return.